How to complete Order from BIGGHAIR

1. Contact us

There are 2 ways to contact us

  • Customers can send a message or make a call to the hotline: (+84) 989 669 462 to get more information
  • Look for accounts of sales staff in charge of social networks, and contact them by message or whatsapp

2. Get information

To get the product price, customers need to provide the following information:

The type of hair, length, texture, color, standard, quantity

For example: Weft hair – 12 inches, straight, natural black, super double drawn, 5 bundle

  • In case you still haven’t decided on the exact item to buy, you can ask the sale to send the full price list.
  • About shipping fees; You need to remember, we usually ship through the agency, so we only charge the shipping fee from the company to the agency, the rest will be paid to the agency when the goods arrive in Lagos.

3. Get quotation

  • The sales will send a quote to the customer, along with the shipping fee.

This is a common quote form

  • Customer should check description of the hair, unit, amount, total pay very careful, to make sure everything is correct.

4. Send deposit or full payment

The payment process will be as follows:

  • The first case: 50% deposit to make the goods, the remaining amount will be paid after the goods are finished
  • The second case: 100% payment

Bigghair accept payment from agency, onepay payment gate way, paypal, western union, bank transfer, but the common payment methods is payment by naira to agency and Onepay. Here is step to do it

4.1. Payment by Agency

  • Firstly, you contact to one of our agency above, (or if you have other agency). If you want to send 1000$ for example, the agency will tell you how much you should send to their naira account and give you the detail of bank account. Don’t forget to ask about shipping time, shipping fee, custom fee, or all other fee that may charge in payment and shipping.

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  • Secondly, you send money to agency’s naira account, and inform them the payment bill, along with phone number of saler. Don’t forget to give them our account

Here is our account to give to agency

  • Vietnam dong account: 0239-4855-501
  • Name: Phan Thi Thuy
  • Bank: Tien Phong Bank
  • Branch: My Dinh, Ha Noi
  • After agency got your payment, they will send to our account. Please ask them when they done, and inform us. The agency sometime also let us know about the payment too.  We will check our account then confirm you the payment when it completed.

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4.2. Payment by Onepay

  • Firstly, please send us your email and your full name. We will create the link for payment.
  • Secondly, you click to the link, you can see this. Please click: Check out to pay

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  • Next, please fill the information including: Name, Card Number, CSC number and dont forget to double check all info before click to PAY NOW

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  • After that please wait for confirmation

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Here is our video to give you payment info

5. Wait for goods

Time will depend on each type of product and quantity of products

6. Confirm the order

We will notify you when the order is completed. Before shipping, we will check to make sure that all goods are in accordance with customer requirements. And the customers have to confirm the order after watching the hair photo, hair video, or video call.

7. Pay the remaining amount if you have not made a full payment

8. Wait for shipping

BIGGhair can ship by many method: Agency, UPS, Fedex, DHL. However, shipment by agency is the best way, because it is cheaper than other method.

Here how it work

  • Firstly, we ship from our company to agency address. It will take 1-2 days, and charge by local logistic company. Normally it is cheap and we already put that fee in the quotation you already paid it. We will always put your address in the box.

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  • Secondly, when agency received the package, they will message you about the time for delivery. The package will be ship to agency’s Lagos office then they will inform you again, in order to let you pay for shipping fee and custom fee. This fee will be follow agency’s policy. But anyway, it will be so much cheaper than DHL, UPS or other method.
  • Finally, you paid them all the fee, they ship the hair to your door. Shippment complete.

You can see more at

9. Receive hair and give feedback

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Please let us know any your feedback. We can’t be sure that 100% customer happy with our product, but always try the best to give them the best. Any your comment will help us improve our product.

We hope that with this informations, you can feel easy to make an order with Bigghair company

BIGG HAIR is and always will be the most beloved and trustworthy company by customers due to our full understanding of all the guest’s demands and expectations.

“Business is the trust” – With your trust, we will do bigger business!